Frequently Asked Questions

Q: When is registration open?

A: Registration opens:

Wednesday, April 24, 2019: 1 p.m. – 8 p.m.
Thursday, April 25, 2019: 8 a.m. – 5 p.m.
Friday, April 26, 2019: 8 a.m. – 5 p.m.
Saturday, April 27, 2019: 8 a.m. – 12 p.m.

*Times are subject to change

Location at the Gaylord Opryland.


Q: When is the Nerium Store open?

A: Nerium Store hours are:

Wednesday, April 24, 2019: 1 p.m. – 8. p.m.
Thursday, April 25, 2019: 8 a.m. – 7 p.m.
Friday, April 26, 2019: 8 a.m. – 6 p.m.
Saturday, April 27, 201: 8 a.m. – 6 p.m.
*Times are subject to change.

Location at the Gaylord Opryland.


Q: Do I have a balcony, floor, general, or premium seat?

A: All seats in Nashville are on the Floor. There will only be two sections: NMD & Nashville.


Q: What payment methods are accepted at the Nerium Store?

A: The Nerium Store accepts American Express, Visa, MasterCard and Discover No cash or checks.


Q: Will there be translation services available?

A: Yes, we will offer live Spanish translation of the event. No other languages will be available at this time.


Q: What is the event attire?

A: For General Sessions, we ask that attendees dress in business casual attire. No shorts, T-shirts, torn jeans or flip-flops. Comfortable shoes and a light jacket are recommended


Q: Will there be a Nerium White Party?

A: Yes, we will celebrate the end of another great conference with our Nerium White Party on Saturday evening. Join us on Saturday evening at the Gaylord Opryland in all white attire.


Q: Are guests allowed to attend the Nerium White Party?

A: Yes, you may bring guests to the Nerium White Party.


Q: Can I bring my children?

A: Children over the age of 12 may attend the General Sessions. However, an adult MUST accompany them. Nerium is excited to offer the Nerium Family Room for kids 11 years and younger. Because children under 12 will not be allowed into the General Session, we will have a video stream (English only) from stage for all of the General Sessions. Children 18 and older will need to purchase an event ticket to attend General Sessions.


Q: Will there be a Family Room at Get Real 2019?

A: Yes, we will have a family room for parents of babies and children up to 11 years old. They must be accompanied at all times by a parent. There will be a TV with a video feed (English only) of our event. Parents will be required to sign a Liability Waiver upon entering. Adults must present their conference badge to enter the Family Room.


Q: What are the Nerium contracted hotels?

A: Visit for hotel availability.


Q: Will there be concessions during the event?

A: Yes, there will be food for purchase located inside the Gaylord Opryland.


Q: Will the event have handicap access?

A: Yes, the facility is handicap accessible. Check in at the Info Desk or ask one of our friendly
staff members if you need assistance. Please make sure to pick up your conference badge before checking in.


Q: Will there be a Slight Edge for Teens Workshop?

A: At this time, the Slight Edge for Teens Workshop is to be determined. Please check for updates.


Q: Will there be a YEP Networking Event?

A: At this time, the YEP Networking Event is to be determined. Please check for updates.


Q: Will there be transportation provided to the Gaylord Opryland?

A: There will be no conference shuttles for the Gaylord Opryland.


Q: Can I get a refund on my Get Real 2019 ticket?

A: There are no cancellations and no refunds on event tickets. However, you are able to sell and assign your ticket to someone else who can attend.


Q: Do I have to go online to the registration system if I already purchased my ticket?

A: Yes. All tickets must be assigned before purchasing can be completed. Once tickets are assigned, a bar code is generated for that ticket to allow quick check-in onsite at the conference. Tickets must be assigned to be officially registered for the conference.


Q: Can I register for upcoming events while on-site at Get Real 2019?

A: Yes. You will be able to register for the next upcoming event at the conference.


Q: Will there be workshops at the event?

A: No, we will not be having workshops at this event.


Q: Will there be a Real Results Party at the event?

A: Nerium International is not hosting a RRP at this event; however other Brand Partners may be hosting their own events. Check the Nerium Events Calendar to see if there are any Real Results Parties being hosted in the area. We will not be processing enrollments at the convention.


Q: Will we be issued wristbands at this event?

A: Yes, wristbands will be given at registration to all attendees to distinguish which ticket you have purchased.


Q: Is there a single day pass ticket if I can only attend one day?

A: No, unfortunately tickets are not sold by day. One event ticket grants you access to each General Session, along with the Nerium White Party


Q: Will Nerium host a product store again at Get Real 2019?

A: Yes, Nerium will host the product store again, look to for more information.

If you share your account with a business partner or spouse, you must each have a convention ticket assigned to your name


For questions or concerns regarding hotels, please contact:

Nerium International


For questions or concerns regarding registration, please contact:

Wyndham Jade



For questions or concerns regarding event details, please contact:

Nerium International